Youth and Family Ombudsmen Office Privacy Statement

Privacy Notice

Visitors to should be aware of the following information

What We Collect

  • Personally identifiable information provided to us through our online complaint and contact forms.
    • The online Youth Complaint form and Family Complaint forms have some required fields, which include your first and last name, date of birth, contact information, best times you can be reached, and a short description of your complaint.
    • Please do not submit to us sensitive personally identifiable information, such as Social Security numbers, driver's license numbers, or medical or financial information through our Contact form.
  • Generic, internet-user information. It may include:
    • Internet protocol address of the individual computer (or proxy server) making the request,
    • Type of internet browser or computer operating system you are using,
    • Date and time you accessed this site,
    • Web pages visited on this site, and
    • Internet address of the site from which you may have linked to this site.

How We Collect Information

Personally identifiable information is collected through voluntary disclosure by you through online forms.

Our website uses log files and web cookies to capture generic, internet-user information each time a request is made to view a page within this website.

What We Do With the Information We Collect

Personally identifiable information that you submit in email or online forms is used so that we can answer or process your request as effectively as possible.

All information collected through server log files is used in aggregate form to analyze usage trends and statistics to help us improve our website. It may also be used to identify and respond to threats to the state network.

Cookies may be used when necessary to complete a transaction, to process data submitted to us online, or to facilitate ongoing internet interaction.

Confidentiality and Public Records Requests

The Youth and Family Ombudsmen Office is prohibited from disclosing your Complaint Form, or any confidential case information obtained during the ombudsman's investigation of your reported concerns, except as may be otherwise required or permitted by law. The Youth and Family Ombudsmen Office is required under statute to release identifying information in certain situations. You will be notified if identifying information is required to be released.

Files of the office and any records contained in those files are not public records subject to inspection or copying under section 149.43 of the Revised Code. Information contained in investigative and other files maintained by the office shall be disclosed only at the discretion of the office or if disclosure is required by a court order.

After you submit a Youth or Family Complaint form online or by calling 1-877-649-6884 (1-877-OH-YOUTH):

  • The Youth and Family Ombudsmen staff may contact you using the information you provide or by contacting the facility where you are currently living and asking to speak with you directly.
  • The Youth Ombudsman or Family Ombudsman may ask to speak with you in person.
  • The Youth and Family Ombudsmen staff may contact family, friend(s) and/or professional supports you shared in your complaint submission.
  • There may be circumstances that require the Youth and Family Ombudsmen staff to contact the authorities (for example, to report child abuse or neglect, or information on a runaway youth).

Access to and Dispute of Information

Under sections 1347.08 and 1347.09 of the Ohio Revised Code, individuals have the right to access information maintained in personal information systems that pertains to them, including the right, within limits, to inspect, correct and dispute such information. The Youth and Family Ombudsmen Office maintains personal information systems to effectively process complaints and questions.

For record-keeping systems not covered by chapter 1347 of the Ohio Revised Code, we will work with you to give you the opportunity to inspect, correct or dispute any information we may have about you in such other records system, subject to restrictions or limits in Ohio law.


Any further questions concerning the privacy policy for can be submitted online.